Privacy Policy

Mehwar is a product of شركة شطرنج التجارية (Chess Trading Company), a company registered in the Kingdom of Saudi Arabia under Commercial Registration No. 1010746552 ("we", "us", "our"). For any privacy-related questions, you can reach us at contact@mehwar.ai.

We collect only the data we need to operate the service. This includes:

• Account and organization data — information you provide during sign-up or invitation, such as name, work email, phone number, and organization details.
• Authentication and access data — records of sign-in activity and the information required to keep your session secure.
• Usage data — the features you use, interactions with the service, timestamps, and diagnostic logs.
• Communications data — call audio, meeting audio and video, transcripts, summaries, and messages exchanged through channels you connect to your workspace, to the extent you or your organization choose to use these features.
• Billing data — transaction records and billing metadata. Full payment card details are handled by licensed payment providers and are not stored by us.
• Device and network data — basic device and connection information collected automatically when you access the service.

• Provide and operate the platform and its AI features.
• Authenticate users, secure the service, and prevent fraud and abuse.
• Improve product quality, debug issues, and monitor service health.
• Communicate with you about your account, support, and updates.
• Comply with applicable legal and regulatory obligations.

The Mehwar app for Android works with the same account and service as the web platform. When you use the app, it handles the following data:

• Account identity — your name, email address, and phone number, used to sign you in and to send the code for the second sign-in step.
• Notification token — an identifier the app registers for your device so that we can deliver calls, messages, and reminders as notifications.
• Crash reports and diagnostics — technical details about the app and the device when the app fails, and call-quality measurements, used to keep the app stable and calls clear.
• Usage analytics — basic events, such as the screens you open and when a session starts, linked to an identifier for this installation of the app. The app does not collect your device's advertising identifier.
• Microphone and camera — used only during the calls and meetings you join.
• Photos and files — used only when you choose to attach them.

The app does not collect your location, your device contacts, your call log, or your text messages (SMS).

Calls and meetings are recorded only by your organization's service, and only when your organization turns recording on. Messages, attachments, tasks, and your availability status that you create in the app are part of the service data described above.

All data the app sends and receives is encrypted in transit. Service providers that host the service, deliver notifications, and report crashes process this data on our behalf and only under our instructions.

To delete your account and its data, open the app and go to Settings, Delete my account, or follow the steps on our Data Deletion page.

We process personal data where we have a valid legal basis, including performance of the contract with you or your organization, our legitimate interests in operating and securing the service, your consent where it has been obtained, and compliance with legal obligations applicable in the Kingdom of Saudi Arabia.

We work with a limited number of carefully selected service providers that help us operate the platform. These providers may process personal data on our behalf and only in accordance with our instructions, subject to appropriate confidentiality and security obligations. Their roles cover categories such as:

• Authentication and identity management.
• Cloud hosting and artificial intelligence services.
• Real-time voice, video, and communications infrastructure.
• Messaging and notification delivery.
• Payment processing and billing.
• Analytics, monitoring, and customer support tooling.

A current list of our primary service providers is available to customers on request at contact@mehwar.ai. We review this list periodically and may update it as the service evolves.

We apply technical and organizational measures appropriate to the sensitivity of the data we process. Data in transit is protected with encryption, and access to personal data is limited to authorized personnel who need it to operate and support the service. Additional protections, such as optional end-to-end encryption for meetings, are available for specific features.

Where personal data is processed outside the Kingdom of Saudi Arabia — for example, by certain service providers — we rely on appropriate safeguards and, where required by applicable law, contractual protections designed to keep the level of protection consistent with this policy.

We retain personal data for as long as your account or workspace is active, and for a limited period afterwards to meet legal, tax, and audit requirements. You can request deletion of your data at any time (see your rights below).

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing.
• Receive your data in a portable format.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at contact@mehwar.ai.

We use a small number of cookies and similar technologies to keep you signed in, remember your preferences, and understand how the service is used. See our Cookie Policy for details.

The service is intended for business use and is not directed at children. We do not knowingly collect personal data from children.

We may update this policy from time to time. When we make material changes, we will notify you through the service or by email. The effective date at the top of this page reflects the most recent revision.

For questions, requests, or complaints relating to this policy, contact us at contact@mehwar.ai.