Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and شركة شطرنج التجارية (Chess Trading Company), a company registered in the Kingdom of Saudi Arabia under Commercial Registration No. 1010746552 ("Mehwar", "we", "us", "our"). By creating an account, accessing the platform, or using any of our services, you agree to these Terms. If you are agreeing on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

Mehwar is a product operated by Chess Trading Company. It provides a cloud-based platform for AI-assisted voice, meetings, and customer communications, together with related tools and features (collectively, the "Service"). We may add, change, or remove features from time to time as the Service evolves.

You must provide accurate information when creating an account and keep your credentials secure. You are responsible for all activity under your account. Notify us promptly at contact@mehwar.ai if you suspect unauthorized use.

You agree not to use the Service to:

• Violate any applicable law or regulation.
• Send spam, unsolicited communications, or content that is unlawful, harmful, defamatory, or infringes the rights of others.
• Attempt to interfere with, probe, or disrupt the Service, its infrastructure, or its security.
• Reverse engineer, resell, or create derivative services from the platform without our written permission.
• Use the Service to build a competing product, or to scrape or harvest data from it.
• Impersonate any person, organization, or number, or misrepresent your affiliation with any party.
• Record or transcribe calls without providing any notices or consents required by law in the relevant jurisdiction.

You retain ownership of the data and content you or your users submit to the Service ("Customer Data"). You grant us a limited license to process Customer Data solely to provide, secure, and improve the Service as described in the Privacy Policy. You are responsible for ensuring you have the rights and consents necessary to submit Customer Data to the Service.

The Service uses AI models to produce output such as transcripts, summaries, and suggested actions. AI output can be inaccurate, incomplete, or inappropriate for a given use case. You are responsible for reviewing AI output before relying on it for any decision, and for any actions you take in reliance on it.

Paid features of the Service are billed through our payment processor. Fees, billing cycles, and any applicable taxes are shown at the time of purchase or in your subscription agreement. Unless required by law or expressly agreed in writing, fees are non-refundable.

The Service may interoperate with third-party products and services that you choose to connect or rely on. Your use of those products and services is governed by their own terms and privacy practices. We are not responsible for the availability, accuracy, or conduct of third-party services.

We and our licensors retain all rights in the Service, including the platform, software, models, and documentation. Except for the rights expressly granted in these Terms, no licenses are granted to you.

We may suspend or terminate your access to the Service if you materially breach these Terms, if required by law, or if continued provision of the Service poses a security or regulatory risk. You may stop using the Service at any time. On termination, your right to use the Service ceases, and we may delete Customer Data in accordance with our retention practices.

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI output will be accurate.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunities, arising out of or related to these Terms or the Service. Each party's total aggregate liability for any claims arising out of these Terms will not exceed the fees paid by you to us for the Service in the twelve (12) months preceding the event giving rise to the claim.

You agree to defend, indemnify, and hold us harmless from any claims arising out of your misuse of the Service, your breach of these Terms, or your violation of any law or third-party right.

Each party agrees to protect the other party's confidential information with reasonable care and to use it only to perform or exercise rights under these Terms.

We may update these Terms from time to time. If we make material changes, we will provide notice through the Service or by email. Your continued use of the Service after the changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes arising out of or relating to these Terms or the Service will be submitted to the competent courts of Riyadh, Saudi Arabia, unless applicable law requires otherwise.

Questions about these Terms can be sent to contact@mehwar.ai.